Shipping Policy

At MBD Unique, we’re dedicated to getting our unique, handcrafted brass, copper, and iron products to you as quickly and safely as possible. Each item is packed with care to ensure it arrives in the perfect condition you expect. This policy outlines our shipping procedures, costs, and timelines.

1. Shipping Coverage

  • We ship to: All regions within [your country] and selected international destinations.
  • Shipping carriers: We partner with trusted shipping companies and courier services to deliver your packages securely.

2. Order Processing Time

Once you place an order with us, our team gets to work!

  • All orders are processed within 1-3 business days. This time allows us to meticulously inspect, package, and prepare your item for shipment.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there will be a significant delay in the shipment of your order.
  • If any product is out of stock or requires extra time (for customization or bulk orders), we will notify you immediately.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer a variety of shipping options to meet your needs.

  • Standard Shipping:
    • Delivery Estimate: 5-10 business days
    • Cost: Calculated at checkout based on the weight and dimensions of your order and your location.
  • Express Shipping:
    • Delivery Estimate: 2-3 business days
    • Cost: Calculated at checkout. This is a faster option for when you need your item sooner.
  • International Shipping:
    • Delivery Estimate: Varies significantly by destination. Please expect 7-20 business days for international deliveries.
    • Cost: Calculated at checkout. Please note that the customer is responsible for any customs fees, import taxes, or duties that may apply upon arrival.

Delivery Disclaimer: The delivery estimates provided are in addition to our order processing time. While we strive to meet these estimates, they are not guaranteed due to potential delays by the shipping carrier, weather or other unforeseen circumstances.

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email that includes your tracking number. The tracking number will be active within 24 hours. You can use this number to track your package on the carrier’s website.

5. Shipping Address & Re-delivery

Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages that are undeliverable due to an incorrect or incomplete address provided by the customer.

  • If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping the item to the correct address.
  • If you notice an error in your address after placing an order, please contact us immediately at info@mbdunique.com. We will do our best to correct it before the order ships, but we cannot guarantee changes once the order is in transit.

6. Delays & Force Majeure

While we do our best to deliver on time, certain factors are beyond our control, including:

  • Natural disasters, weather conditions, strikes, lockdowns, or government restrictions.
  • Customs clearance delays for international orders.

MBD Unique is not responsible for delays caused by such circumstances.

7. Damages

We take great care in packaging our products to protect them during transit. However, in the unlikely event that an item arrives damaged:

  • Save all packaging materials and the damaged goods.
  • If your package arrives damaged, tampered, or missing items, please contact us within 24 hours of delivery with photos/videos as proof.
  • Contact us immediately at info@mbdunique.com with your order number and the photos. We will guide you through the next steps, which may include filing a claim with the shipping carrier. We will work to get a replacement or refund processed as quickly as possible.

8. Lost or Stolen Packages

MBD Unique is not responsible for lost or stolen packages once the shipping carrier has confirmed delivery to the provided address. If you suspect your package has been lost or stolen, please:

  • File a claim directly with the shipping carrier.
  • Contact us at info@mbdunique.com for assistance. We will provide you with the necessary tracking information and do what we can to support you in the claims process.

9. International Shipping Terms

  • International orders may be subject to customs clearance procedures in the destination country.
  • All related duties, taxes, or fees are the responsibility of the customer.
  • Delivery times may vary depending on the customs process in your country.

7. Contact Us

For any questions about our Shipping Policy, please feel free to reach out.